Frequently Asked Questions
The questions businesses actually ask before signing with a managed IT partner. Pulled from real consultations and grouped by topic.
How Inevat prices and contracts managed IT.
How does Inevat price managed IT?
Per user, billed monthly. Three tiers — Essentials (13×5 help desk), Standard (24/7 help desk), and Complete (24/7 + managed hardware-as-a-service). Microsoft 365 or Google Workspace business licensing is included on every tier.
See pricing tiersWhat's the difference between the three tiers?
Same security stack on all three. Essentials gives you a 13×5 help desk (extended business hours, Mon-Fri); Standard upgrades that to 24/7; Complete adds managed hardware-as-a-service (Inevat sources, deploys, refreshes, and replaces every workstation as part of the per-user fee). Most clients pick Standard.
Why don't you publish dollar amounts on your pricing page?
Because the honest number depends on environment complexity, user count, compliance requirements, and tier. We publish what we sell and what's included — the dollar amount comes after a 30-minute consultation, in writing, with no commitment.
Is Microsoft 365 / Google Workspace really included on every tier?
Yes. The license cost (M365 Business Premium or Google Workspace Business equivalent) is bundled into the per-user rate on every tier.
Can we change tiers later?
Yes. Tier changes are common — businesses often start on Essentials and upgrade to Standard as they grow into 24/7 operations. Moving up is straightforward; moving down works if circumstances change. We're not in the business of locking you into a tier you've outgrown.
Cybersecurity, EDR, and 24/7 monitoring.
What's the difference between EDR and traditional antivirus?
Traditional antivirus matches known malware signatures. EDR uses behavioral analytics to detect attacker activity — fileless attacks, living-off-the-land techniques, credential dumping — even when no known malware is involved. We deploy both, layered.
Explore EDRIs SOC monitoring really 24/7, or just business hours with on-call?
24/7 means 24/7. Our SOC has analysts actively reviewing alerts around the clock, including weekends and holidays. Most ransomware attacks launch between 2 and 4 AM specifically to exploit unstaffed hours — that's exactly when our coverage matters most.
Explore SOCIs SOC included or an add-on?
Included on every managed IT tier. SOC monitoring runs 24/7 regardless of which help desk tier you pick — security doesn't sleep when help desk does.
Will managed EDR slow down our computers?
The agent is designed to run with minimal performance impact. We monitor for unusual resource consumption and tune policies if a specific application or workflow needs adjustment. The vast majority of users never notice it's installed.
Can we keep our existing security tools?
Usually. We integrate our SOC with the EDR, email security, identity, and networking platforms you already have when those tools have proper logging and API support. Where something doesn't integrate, we'll explain why and recommend an alternative — but we don't force a rip-and-replace.
Compliance frameworks, audits, and insurance.
Which compliance frameworks does Inevat support?
HIPAA, PCI-DSS, CMMC (Levels 1 and 2), SOC 2, NIST CSF, FERPA, GLBA, and the cybersecurity controls required by most cyber insurance applications. Our compliance program maps to all of these regardless of which apply to your business.
Explore complianceWhat's the difference between being compliant and being audit-ready?
Compliance means the controls exist; audit-ready means you can prove it on demand. Most organizations are technically compliant somewhere in their stack but can't produce the documentation an auditor or insurer asks for. We treat compliance as ongoing — controls plus continuous evidence collection.
Will compliance reduce our cyber insurance premiums?
Often, yes. Insurers increasingly require documented controls — MFA, EDR, SOC, training, backup, IR plans. Carriers reward applicants who can demonstrate those controls cleanly with better terms; missing controls now lead to denials or non-renewals. We map our compliance program to the controls insurers actually ask about.
Can you help us answer client cybersecurity questionnaires?
Yes — directly. Corporate and high-net-worth clients increasingly send security questionnaires before engagement. We provide documentation of your controls so your responses are accurate and defensible. The questionnaires often determine whether you keep or win the engagement.
Help desk, response times, and how managed IT actually works.
How fast does someone respond when we open a ticket?
Average ticket response time is under 15 minutes within your tier's coverage window. We don't queue calls behind voicemail prompts; you reach a technician who starts work immediately.
Help desk detailsWhat kinds of issues does the help desk actually handle?
The full IT stack: password resets, Microsoft 365 problems, printer and peripheral issues, VPN and remote access, software installs and updates, network connectivity, security tool triage, and new-employee onboarding. If it's IT-adjacent and your team is stuck, it's in scope.
Do we have to be in Utah for managed IT to work?
No. The help desk and SOC are remote-first by design. We have clients across Utah, Nevada, North Carolina, Florida, and nationwide — and the experience is the same regardless of location. Most issues are resolved remotely; for the ones that need on-site, we coordinate with local hands.
Service areasCan you support our existing software and platforms?
Yes. We support the IT environment around your existing software (practice management, ERP, accounting, CRM, etc.) without trying to replace those vendors. Where something is genuinely end-of-life or insecure, we'll explain why and propose a path — but we don't force migrations.
What's not included in managed IT?
Major project work (office moves, large migrations, M&A integration), custom software development, hardware procurement on Essentials and Standard tiers, third-party software licenses outside the included productivity suite, and on-site visits beyond what the engagement reasonably requires. Project work is quoted transparently up front.
Getting started, switching MSPs, and exit terms.
How does onboarding work?
Inevat documents your environment, deploys our monitoring and management agents, configures security tools, and stands up the help desk for your team — typically over 2-4 weeks depending on environment size. Your team has support throughout, and we don't flip the switch until everything's tested.
Can we switch from another MSP to Inevat smoothly?
Yes — handled this many times. We coordinate with your current provider on credential handoff, documentation transfer, and timing. The transition is designed to be seamless for end users — they shouldn't notice the switch beyond the first time they call our help desk.
What's the contract term?
Standard contracts are 12 or 36 months, with the longer term reflecting the investment in onboarding and any included hardware on Complete. We make exit easier than entry — if managed IT isn't working, the documentation we created is yours and we'll cooperate cleanly with whoever you bring in next.
What happens to our data if we leave?
It's yours. Documentation, configurations, backup data, audit logs — we hand it over cleanly. We've cooperated with handoffs to other MSPs and to in-house teams without dragging the process out. We'd rather lose a client well than create friction that damages the relationship.
Didn't find your question?
Schedule a free 30-minute consultation. We'll answer whatever's on your mind — and put a written quote in front of you if managed IT is a fit.